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Onsite Courses


Training room: A For onsite courses, a training room with seating for the appropriate number of participants will be made available. In addition, a projector, white board(s), and flip charts, etc., are required for the delivery of a course, and will be provided by the client.


Late Orders: A late booking surcharge will be applied to all orders based on the following sliding scale. Late orders are always based on best effort and are not guaranteed.

20 days to 14 days

US $100.00

13 days to 7 days

US $200.00

Within 7 days:

US $300.00


Cancellation Policy: Training courses can be cancelled at no charge 3 weeks (21 days) prior to a training course start date. If materials have been ordered prior to cancellation, the full amount for the materials will be invoiced, regardless of cancellation date.

In addition, the client is expected to send the number of students that were agreed and/or invoiced to the class. For any cancellations within three (3) weeks of the start of the class, the following fees, per student, not in attendance will be charged.


        Cancellation within 3 weeks (20 -> 14 days) prior to the training start date, 25% of the course fee, per student

        Cancellation within 2 weeks (13 -> 7 days) prior to the training start date, 50% of the course fee, per student.

        Cancellations within 1 week (7 days) prior to the training start date, the full course fee, per student. 


In all cases, flight change or cancellation fees will be charged in full (100%).  ITSM Professional Consulting endeavors to keep travel costs as low as possible.  Please be aware that as a result of this, in most cases, non-refundable flights are utilized, resulting in full fare cancellation charges. This could also result in pre-paid hotel and/or rental car costs being charged in full.


Materials Ordering Policy:

Charges are based on the actual number of material sets ordered, and not on the number of material sets used. As an example, if you order 16 student material sets and you only use 10, you will still be charged for 16 sets. ITSM Professional Consulting does not take returns of unused courseware. 

ITSM Professional Consulting  Call us: 214-608-9044