ITIL® stands for Information Technology Infrastructure Library. The Infrastructure Library consists of a five Core
Guides that correspond to each phase of the Service Lifecycle. The phases are: Service Strategy, Service Design, Service Transition,
Service Operation, and Continual Service Improvement. ITIL® is the most widely adopted approach for IT Service
Management (ITSM) across the globe, and provides a best practice framework for identifying, planning, designing, delivering,
supporting, and ongoing Improvement of IT services for the business.
ITIL®: Overview and Benefits
ITIL® is meant to help IT organizations
provide efficient and effective services that are aligned with the needs of the business. The framework underpins the core
business processes and ensures that IT provides the highest level of value to their customer. It provides guidance to organizations
regarding how to use IT as a tool to facilitate business change, transformation and growth.
The ITIL® best
practices provide a systematic and professional approach to the management of IT services, enabling organizations to understand
the market, differntiate themselves from competing alternatives, design and deliver appropriate services, and through continual
service improvement guidance, continually align and re-aligni the services they offer with the needs of the business to ensure
IT is meeting changing business goals and delivering benefits.
Adopting ITIL® will
provide benefits that include:
- The ability to provide more efficient and effective IT Services at a reduced cost
customer satisfaction by focusing on and aligning with the business goals
- Increased productivity through efficient use
of skills and experience
- Improved relationships between IT functions
- Improved service delivery by third party